Pre-Service Checklist

Get Ready for Our Service Technicians

No-Hassle Service Repair in Marietta, OH & Parkersburg, WV

Whether our technicians are coming within a few hours for emergency service or within a few days for scheduled maintenance, here are a few things you can do to help ensure a quick assessment of your unit:

• Know where all of the units in your heating and cooling system are located.

• Be ready to explain clearly what symptoms or problems your equipment has had and how long they’ve been going on.

• Make sure the system is accessible. If there is something blocking access to your equipment, please remove it.

• If your system’s equipment is in an attic or crawl space, please make it easily accessible.

• For the safety of your pets, please make sure they are secured in a separate room so they don’t get hurt and or escape.

• When possible, please make sure there is an adult available to legally allow us entry to your home.

• Be prepared to answer the call from Morrison, Inc., confirming your appointment before dispatching to the home.

• If you rent your home, please make sure you have your landlord’s permission to have your system serviced.

• If your heat pump or evaporator coil is frozen, shut off your system before the technician arrives so it’s thawed for service.

• Make available all information on prior services recently performed on your system.

• Be prepared to make a payment to the technician when service is complete.